It's all in the details.

I found some velvet fabric with gold brocade during the holidays and decided to make some stroller lids out of it for holiday hats. I put them in our store the same weekend as the Women's Holiday Art Sale. A nice woman from Wells ordered two and she picked them up that weekend. She called and apologized for being picky but she could see some stitches at the base of the cap that weren't sewn in when the hat was lined. I apologized profusely and said I would deliver two new ones to her home in Wells. When I got there Monday with two new hats she stretched the cap and again could see a part of the stitch from the lining. I was screaming inside but knew that I had to make this right. She handed back the two new hats to me and I told her I would deliver again the next day. I did and I had stretched them as hard as I could to make sure she wouldn't see anything. When I delivered the third set of hats to her she said thank you. I told her to keep the other two because to the normal eye they were two beautiful hats she could donate to her church. She asked me for my autograph. I was stunned and left feeling bewildered. I really didn't understand what had just happened. It was a true lesson for me to remember as the business grows, success will always be in the details. I am human and make a ton of mistakes and often let people down, I'm sure of that. The only thing that I can do is to keep trying to move forward and to learn from my mistakes so I don't repeat them in the future.